How can we help?
Have a question or ran into a problem? Write to us and we’ll get back to you by email.
You can also email us directly: [EMAIL ADDRESS]
Delete your account and data
You can delete your MycoPeek account, provided by [COMPANY NAME], and the data linked to it at any time.
In the App: open Settings > Delete account and confirm. Deletion starts immediately.
Without the App: send the form on this page with the topic Account and data deletion, using the email address of your MycoPeek account. We confirm the request by writing to that address before we delete the account.
What we delete: your profile details, profile photo, scans and their photos, sessions and notifications. Everything is removed from our systems within 30 days.
What we keep: purchase records, without the link to your account, for as long as the law requires; support messages you sent in the App, without your email address and the link to your account; and messages you sent by email or through this form, which stay in our support mailbox as long as needed to handle your request.
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store account settings.